About the Authors

The blogs from Mintek are a team effort. Contributing Authors include Stuart Smith, Chris Kluis, Ty Abrahams, Lee Reeves and Kevin McConnell.

About Mintek

Mintek Mobile Data Solutions is a turn-key solutions developer providing access to customer, employee and asset information beyond the 'traditional office.'

Through multiple devices and platforms, we strengthen our clients mobility by providing key information as they perform their work in the field. Timely access to data provides for better business decisions that improve operational efficiency.

Since 1987, Mintek Mobile Data Solutions has provided complete system solutions to hundreds of clients and thousands of mobile users throughout North America include the Fortune 100 and privately owned SMBs.

Our simple premise is that our technology must provide a rapid, verifiable return on the investment. Our promise to you is that it will.

Enterprise Asset Management

Crushing The Work Request Stress With an EAM
Thursday, Mar 11, 2010 Stuart Smith
Equipment is getting older, work requests for maintenance, repair and operations ( MRO ) are coming in so fast your foreman is having daily anxiety attacks. However, the budget is tight and no new help is coming your way. What can you do? Take a...Read More
4 Steps to Manufacturing Maintenance Excellence
Tuesday, Mar 9, 2010 Stuart Smith
Maintenance as a percentage of production costs remain a major expense for manufacturing and production facilities. The expense percentage will vary depending upon the type of industry, age of equipment, sophistication of maintenance programs as...Read More
Top EAM and CMMS Stories of the Week 3.05.2010
Sunday, Mar 7, 2010 Stuart Smith
March Madness is about to begin, I just love this time of year even if are setting cold temperature records. We hope everyone had the opportunity to read our blogs and check out website. However, just in case you did not have the opportunity...Read More

Cable Door-to-Door CRM

Cable CRM Satire
Wednesday, Mar 3, 2010 Stuart Smith
This article is about all the good things that will happen when you buy cheap off the shelf Customer Relationship Management ( CRM ) software instead of shopping for the best value. With cable revenues shrinking, the boss has instructed you to...Read More
How to Choose a Best Of Breed CRM
Wednesday, Feb 24, 2010 Stuart Smith
Customer Relationship Management ( CRM ) software is all about finding better ways to manage the interaction between your company and prospective/existing/lost clients. The ultimate goal is to increase operating margins through sales efficiency,...Read More
Are You Losing The Sales Edge To Technology
Wednesday, Feb 3, 2010 Stuart Smith
Technology is changing rapidly and with this change comes the challenge of keeping up with The Joneses . For cable MSOs , The Joneses are the competitors who offer voice, data and wireless services. Yesterday's double play of video (TV) and...Read More

Cable CPE & Warehouse Management

Why Convert Distribution to a Hub and Spoke Model
Monday, Feb 22, 2010 Stuart Smith
A hub and spoke model is essentially a centralized distribution system where customer premise equipment ( CPE ) inventory is processed and then shipped to smaller nodes or directly to consumers. The smaller nodes may be smaller warehouses, office...Read More
Why Do A Serialized Reconciliation
Tuesday, Jan 19, 2010 Stuart Smith
A serialized reconciliation provides detailed Customer Premise Equipment (CPE) information traceable by the serial number on each piece of equipment. Tracking by serial number also eliminates guesswork of CPE repair by creating a history for each...Read More
Cast CPE Reconciliation Nightmares Into Oblivion
Monday, Jan 11, 2010 Stuart Smith
Reconciliations , the word brings groans from warehouse and accounting staff. You can hear them cry out - "No Mas, No Mas". Monthly/Quarterly and Annually, morale dips and senior management braces for the latest CPE loss statistics. CPE ...Read More